Warranty

All products provided by Ville Art have warranty period of 5 years from the date of purchase. The Company is limited to performing replacement services for parts and components of products under the terms described in the conditions below and whose examination carried out by company professionals satisfactorily verifies the existence of the alleged defect in material or manufacture. Depending on the severity and extent of the problem, the Company may choose to replace the damaged product with a new item. The Company reserves the right to attend all replacements within a maximum period of 30 days, as provided for Consumer Protection Code. The Warranty does not cover - Damage caused during transportation or assembly of the product, when they have not been performed by the company or by professionals designated by it; - Wear on the finish, parts and / or pieces, occurred by intense use or exposure to adverse and unforeseen conditions (bad weather, humidity, salt air, cold and heat); - Misuse, improper efforts, or any type of using other than proposed by the company for each product. Defects or wear and tear caused by institutional use for products that are not explicitly indicated for this purpose; - Problems caused by assembly in violation of the instruction manual, or related to adaptations and / or changes made to the product; - Problems related to inappropriate conditions of the place where the product was installed, such as uneven floors, the presence of excessive humidity, weak walls etc. - Mistreatment, carelessness, cleaning and / or maintenance in disagreement with the instructions given by the company; - Damage caused by cleaning or repair services contracted by the client; - Damage caused by accidents, falls, attacks by pests or agents of nature; - Rust or corrosion due to lack of cleaning, maintenance with unsuitable products or exposure to bad weather, humidity or sea air. Claims for defects observed during the warranty period will only be answered by - Presentation of the respective sales document; - Visit of a technical inspector of the product to verify the claimed defect, by contacting our Call Center at +55 54 3292.3841. The company reserves the right to change the general, technical and aesthetic characteristics, or to make improvements to its products at any time, without incurring the obligation to make the same product in stock or already sold. For your tranquility, preserve this Warranty Term along with the Tax Document in an easy place. In case of doubt or for further clarification, our Call Center is at your entire disposal. Mirrors Warranty Guardian Mirror Guardian brand mirrors are guaranteed for a period of 10 years against oxidation defects and stains, from the purchase date of the product, for more information visit the website: www.guardianbrasil.com.br Additional Information Observations and care The parts’ cleaning can only be carried out with cotton flannels and alcohol, the alcohol must be applied to the flannel and after cleaning, do not spray alcohol directly on the mirror. Fixing decorative panels The decorative panels have brackets for fixing in the vertical and horizontal directions, without being requested.